Refund Policy

All sales are final once processed and/or shipped.

 

​Due to health and safety regulations, we are unable to accept returns. If your items arrive damaged, please reach out to us at support@thecandybarshop.com with detailed information and photos of the damaged product.

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To ensure you receive the correct item, we strive to provide accurate product descriptions on thecandybarshop.com. If you have any questions about a product, please contact a Candy Bar Team Member at support@thecandybarshop.com before placing your order.

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Order Cancellation

If you are looking to cancel an order that you have placed, you can email us at support@thecandybarshop.com. Please note that orders can only be cancelled if the fulfillment process has not already begun. This is because all items are picked & mixed specifically for your order and once this fulfillment process has begun, we can no longer cancel the order. This process can often begin as soon as your order is placed, therefore cancellation of your order may not be possible. Cancellations are subject to a 10% restocking and credit card processing fee. Candy Bar, LLC reserves the right to cancel any order that appears to be suspicious or fraudulent.​

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Hot Weather Notice

We do not offer refunds for items damaged due to heat exposure. Our shipping carrier(s) do not accept claims for melted products. To prevent hot weather damage, we recommend ensuring someone is available to receive the delivery or requesting that the package be held for direct pickup at your local carrier's location. At time of product purchase, you may also add the additional precautions of including an ice pack and/or thermal wrap to your order. 

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Refund Requests

Refund requests must be submitted within 5 days of receiving the product and will be evaluated based on the criteria mentioned above. To request a refund, please contact a Candy Bar Team Member at support@thecandybarshop.com.

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