This Privacy Policy describes how Candy Bar, LLC ("we," "us," "our," or "the Site") gathers, utilizes, and shares your personal information when you visit, use our services, make a purchase from our website, or otherwise interact with us (collectively, the "Services"). The terms "you" and "your" refer to the users of our Services, including customers, website visitors, and other individuals whose information we collect.
Please take the time to read this Privacy Policy carefully. By accessing or using any part of the Services, you consent to the collection, use, and sharing of your information as outlined in this Privacy Policy. If you do not agree with these practices, please do not use or access our Services.
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, operational needs, legal requirements, or other reasons. Any revisions will be posted on this Site, and the "Last updated" date will be revised accordingly. We encourage you to review this policy regularly to stay informed about any changes.
How We Collect and Use Your Personal Information
To deliver the Services, we have collected and continue to collect personal information about you from various sources over the past 12 months, as described below. The types of information we collect and the ways we use it may differ depending on how you interact with us.
In addition to the specific purposes described below, we may use your information to communicate with you, provide the Services, comply with legal obligations, enforce our terms, and safeguard the Services, our rights, and the rights of others.
Personal Information We Collect
The personal information we gather about you depends on how you interact with our Site and use the Services. "Personal information" refers to any data that identifies, relates to, describes, or can be linked to you. Below, we detail the types of personal information we collect.
Information you provide directly through the Services may include:
-
Contact Information: Such as your name, address, phone number, and email address.
-
Order Information: Including your name, billing address, shipping address, payment details, email address, and phone number.
-
Account Information: Such as your username, password, and security questions.
-
Shopping Preferences: Including items viewed, added to your cart, or added to your wishlist.
-
Customer Support Information: Including any details you share when contacting us, such as through our customer service channels.
Some features of the services may require you to provide specific personal information. Opting not to provide this information may limit your ability to use certain features.
Information We Collect via Cookies
We automatically gather certain data about your interaction with the Services ("Usage Data") through cookies, pixels, and similar technologies ("Cookies"). Usage Data may include details about your access to and use of our Site, your device, browser information, network connection, IP address, and other interactions with the Services.
Information We Obtain from Third Parties
We may also receive information about you from third-party vendors and service providers who collect data on our behalf, including:
-
Service Providers: Companies that help support our Site and Services, such as e-commerce platforms.
-
Payment Processors: Entities that handle payment information (e.g., bank account details, credit/debit card information, billing address) to process payments and fulfill orders.
When you interact with our site, emails, or advertisements, we or third parties we collaborate with may automatically collect information using tracking technologies like pixels, web beacons, software development kits, and cookies.
Any information we obtain from third parties will be handled according to this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or their policies and practices. For more details, see the "Third-Party Websites and Links" section below.
How We Use Your Personal Information
-
Providing Products and Services: We use your information to deliver the Services, process payments, fulfill orders, send account-related notifications, manage your account, arrange shipping, facilitate returns and exchanges, and allow you to post reviews.
-
Marketing and Advertising: We use your information for marketing purposes, such as sending promotional communications via email, text, or postal mail, and displaying advertisements for products or services. This may involve tailoring the Services and advertising to better suit your preferences.
-
Security and Fraud Prevention: We use your information to detect, investigate, and take action against fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping your credentials secure. If you suspect your account has been compromised, please contact us immediately.
-
Communication: We use your information to provide customer support, respond to inquiries, and improve our Services. This is in our legitimate interest to be responsive and maintain a good relationship with you.
Cookies
We use Cookies on our site to enhance the functionality of our services, run analytics, and understand user interaction better. For detailed information about the Cookies used, refer to the legal information provided by our service provider. Most browsers automatically accept Cookies, but you can adjust your browser settings to remove or reject them. Please note that disabling Cookies may affect your experience and the functionality of the services.
How We Share Personal Information
We may share your personal information with third parties for legitimate purposes as outlined in this Privacy Policy. This may include:
-
Service Providers: Sharing with vendors or third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
-
Business and Marketing Partners: Sharing with partners to provide services and advertise to you.
-
Corporate Affiliates: Sharing with affiliates or within our corporate group as necessary for business operations.
-
Legal Obligations: Sharing in connection with legal requirements, enforcing our terms, or protecting our rights and the rights of others.
-
Business Transactions: Sharing in connection with business transactions like mergers or bankruptcies.
We have disclosed personal information over the past 12 months for the purposes mentioned above.
User-Generated Content
The services may allow you to post reviews and other user-generated content, which will be public and accessible by others. We are not responsible for the privacy or security of information you make publicly available.
Third-Party Websites and Links
Our site may contain links to third-party websites or online platforms. If you navigate to a site not affiliated with or controlled by us, please review their privacy and security policies. We are not responsible for the privacy practices of such sites. Information you share in public or semi-public areas may be viewed by others without limitation.
Children’s Data
Our services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@thecandybarshop.com to request its removal.
Security and Retention of Your Information
We implement measures to protect your personal information, but no system is entirely secure. Please avoid using unsecure channels to communicate sensitive information. We retain your personal information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our policies.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, such as the right to access, delete, correct, or transfer your data, restrict processing, or withdraw consent. You can also manage your communication preferences, including opting out of promotional emails. To exercise your rights, please contact us using the information provided below. We may need to verify your identity before processing your request.
Complaints
If you have concerns about our handling of your personal information, please contact us. If you are not satisfied with our response, you may have the right to escalate your complaint to your local data protection authority.
International Users
Please be aware that your personal information may be transferred, stored, and processed outside of your country of residence, including in the United States. We will take appropriate steps to protect your information as described in this Privacy Policy.
Contact
If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please contact us at support@thecandybarshop.com.